On November 24 Council agenda there Is a report about a Citizen Experience (CX) plan to set a clear direction and actions for improving how municipal services are delivered. The goal is to put citizen and customer needs first in every service interaction. In the report background is reviewed as to how the plan was developed and then there is a road map over the next five years for implementing it.

As always deputations can be made. To do so please register at clerks@king.ca by noon on  November 24 or If you prefer you can e-mail your comments to clerks@king.ca and they will be distributed to Council members and appropriate staff.