On Feb.10 Council there is a report reviewing a new service/program launched since the relocation of all Staff to the new Municipal Centre, called ServiceKing.  Residents and businesses are now able to interface with front line Staff at one place:  the counters (equipped with chairs and monitors) right at the entrance to the Municipal Centre. This is in contrast to the previous situation whereby, depending on the task (paying a parking fee or registering for  a recreation program), you went through different doors and/or different buildings located in different villages. From the feedback I have heard this is a welcomed service.  I am interested to know what metrics, other than volume, will be tracked.